PRIVACY POLICY

Content below clarify how we at Northbond use your personal information.

1. Personal data controller

For all the data clarified in this content we are fully responsible as company Northbond AB.

In this content we will try to explain how, where and when we extract your personal information. At Northbond we cherish integrity and we truly respect your time and privacy as our own. No unnecessary data will be held, what we will store is just in the purpose to maintain and develop our brand. All the data will not be held longer then needed, definitely not longer then legally permitted. Of course if you not agree your minimum data to be held, just let us know, we will delete it!

2. Your personal data is used as and at:

Purchase information
When you make a payment and place a order from Northbond we extract your name and contact information (address, phone number, e-mail) details of your purchases and orders, browser activity, order attribution and IP address for the purpose of payment processes, delivery, refunds, returns, claims, IT and for marketing purposes etc. Payment data completely is processed by Klarna. You are sharing your payment information true Klarna Checkout when you pay for your product. Your contact information is used for delivery and transport, so that we are able to ship to you, your purchased goods. If you place your order or add product to cart and then leave the website we may extract your name, address, phone number, e-mail, product and order information to save the abandoned cart and order to remind you of the abandoned cart and order if you have given your consent to receive marketing communication.

Marketing
We will provide you with relevant offers and information about our product and services during and after you visit northbond.com. To be able to provide you with this information we will need to process your personal information. From your personal data we extract information such as name, email, address, phone number and statistic usage (click/opening statistic), if you subscribe to our newsletter, by placing order or engaged with us in any other way. will process your data in order to send information, surveys, promotions and ads to you. Northbond will process your data in order to send marketing communication and ads to you. Northbond and our partners may also process your personal data such as browser activity to personalize ads based on your website behavior and for retargeting received from cookies you have consented to. We collect information based on your behavior when on site, such as which parts of the site have you visited, how long have your visit lasted, if the visit leaded to a purchase and if so which product have you bought. We use Facebook pixel, Pinterest Pixel, Klaviyo for behavior and target marketing. Google and Facebook will collect personal information in a privacy centric way regarding your usage and when you place a order on our website via tracking pixel and Google tag. We use tools above to be able to develop, maintain our business and for you to get better personalized experience. You can end your subscription to our newsletter at any time, easy, just follow the relevant URL address in the newsletter e-mail, or contact us. In order to subscribe to our newsletter and receive marketing communication you need to consent. Your information is being processed until you chose to revert your consent.

Customer service
When you contact our customer service, regarding matters such as: assistance in completing our purchase agreement, complaint or return we extract your personal data in order to be able to assist you as best as possible. Information that is being extracted is name, contact, e-mail, address, phone number, and order history. In communication we may ask you additional question that are just in genuine interest to assist the best way possible. Your data is being processed as long as your case is progress.

Language and currency

When you visit our web page, we extract your location information. Depending on your country we will provide the page partly translated to your language if available. To be able to provide you the best and understandable experience possible. Location information is also used to provide you with accurate shipping information, language and currency. Your location data is known to us only as from which country you visit us.

3. We store your personal information at:

Our intention is to try storing your personal information within European Union. Northbond takes all required technical and legal actions when personal information is being stored outside European Union. Action are being taken in order to secure your information is secure and in corresponded level of protection as within European Union. For Google, Facebook (Meta), Pinterest and Klaviyo means that personal data may store this information on servers located outside of European Union. Partners are required to handle and store information of this type under EU – US Privacy Shield. We work with the following third parties; WooCommerce, Klarna, Visma, PostNord, Klaviyo, Facebook, Google, Pinterest, Microsoft Clarity, Hotjar.

4. We may disclose your personal information.
Only when we have a strong belief that doing so is necessary to :
– comply with applicable law or respond to valid legal process from competent authorities;
– protect our customers from spam, fraud, etc. ;
– operate and maintain the security of our Services, including to prevent or stop an attack on our computer systems or networks;
– protect the rights or property on Northbond.

5. Your legal rights as a visitor and a customer are:

– At any time you can apply a request for copy of the personal information we store from you.

– You can contact us to delete your personal information we store. Information we cannot delete is referred in complaints, billing laws and accounting.

– You are entitled to update of your personal information. We want information that we store is up to date, correct and accurate. We can correct or remove your personal information if you consider it not correct.

– Your personal information can be transferred from our IT environment to you or another company. We cannot transfer information we must keep by the law.

– You can revert your consent to share your information by withdraw it. Unsubscribe from the mailing list by contacting us, not to receive mail delivery.

– If you think that your personal information is not being under the GDPR, you can file a complaint with Data Inspection.

5. Cookies

northbond.com use cookies. Read our Cookie Policy content below.

Contact

Northbond AB
Box 6105
102 32 Stockholm
Sweden
E-mail: hello@northbond.com
Org nr: SE559154735001
30 day return policy

nortbond.com will update the content of Privacy policy as needed to be up to date and request.